Privacy Policy
Last Updated: March 2025
At eltrovasira, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our financial education services. We're committed to transparency about our practices and ensuring you understand your rights under Australian privacy law.
Information We Collect
When you use our services or visit our website, we collect different types of information to provide you with relevant financial education content and improve your learning experience.
Personal Identifiers
Name, email address, phone number, and postal address when you register for courses or contact us.
Account Information
Username, password (encrypted), and course enrollment details when you create an account.
Financial Data
Payment information and transaction records when you purchase courses or educational materials.
Usage Analytics
Course progress, completion rates, quiz results, and learning preferences to personalize your experience.
Technical Information
We automatically collect certain technical data when you visit our website. This includes your IP address, browser type, device information, and pages you visit. We use this information to understand how people use our site and to identify potential security issues.
Cookies and similar tracking technologies help us remember your preferences and provide a better user experience. You can control cookie settings through your browser, though some features may not work properly if you disable them.
How We Use Your Information
The data we collect serves specific purposes related to providing and improving our financial education services:
- Delivering course content and educational materials you've enrolled in
- Processing payments and maintaining accurate financial records
- Communicating with you about course updates, new offerings, and important changes
- Personalizing your learning experience based on your progress and interests
- Responding to your questions and providing customer support
- Improving our courses and website based on usage patterns and feedback
- Complying with legal obligations and preventing fraudulent activity
- Sending marketing communications about relevant courses (you can opt out anytime)
Legal Basis for Processing
We process your personal information based on several legal grounds under the Privacy Act 1988 and Australian Privacy Principles. When you sign up for a course, we need your information to fulfill that contract. For marketing and analytics, we rely on your consent or our legitimate interests in improving services.
Data Sharing and Third Parties
We don't sell your personal information. However, we do share data with specific third parties who help us operate our business:
Service Providers
Payment processors handle financial transactions securely. Email service providers help us send course updates and communications. Cloud hosting services store our course content and user data. These providers are contractually required to protect your information and can only use it for the purposes we specify.
Educational Partners
Some courses involve guest instructors or partner institutions. When relevant, we may share your enrollment information with these partners so they can provide course materials or certification. We always inform you before sharing data with educational partners.
Legal Requirements
We may disclose your information if required by Australian law, court order, or government request. This includes cooperating with law enforcement investigations or protecting our legal rights when necessary.
Data Security Measures
Protecting your information is a priority. We implement multiple security layers to prevent unauthorized access, disclosure, or loss.
Encryption
All data transmitted between your browser and our servers uses industry-standard SSL/TLS encryption. Passwords are hashed and stored securely.
Access Controls
Only authorized staff members can access personal data, and only when necessary for their role. We maintain detailed access logs.
Regular Audits
We conduct security reviews and vulnerability assessments regularly to identify and address potential risks.
Despite our best efforts, no system is completely secure. If we experience a data breach that affects your information, we'll notify you promptly as required by Australian privacy laws.
Data Retention Periods
We keep your information only as long as necessary for the purposes outlined in this policy. Different types of data have different retention periods:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Active account lifetime plus 2 years | Service delivery and support |
| Course Progress Data | Active account lifetime plus 3 years | Certification records and transcripts |
| Financial Records | 7 years from transaction date | Tax and legal compliance |
| Marketing Communications | Until opt-out or 2 years inactive | Ongoing engagement |
| Support Inquiries | 3 years from resolution | Service improvement and reference |
When retention periods expire, we securely delete or anonymize your data. If you close your account, we'll delete most personal information within 60 days, except where we're legally required to retain certain records.
Your Privacy Rights
Under Australian privacy law, you have several important rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Ask us to correct inaccurate or incomplete information
- Deletion: Request deletion of your personal data (with some exceptions)
- Portability: Receive your data in a structured, commonly used format
- Objection: Object to certain types of data processing, including marketing
- Restriction: Request we limit how we use your information in specific circumstances
- Complaint: Lodge a complaint with the Office of the Australian Information Commissioner
Exercising Your Rights
To exercise any of these rights, send us a written request via email or postal mail using the contact information below. We'll verify your identity before processing your request to protect your information.
Most requests are processed within 30 days. If we need more time due to complexity, we'll let you know. Some requests may incur reasonable administrative fees, which we'll communicate upfront.
Marketing Preferences
You can opt out of marketing emails anytime by clicking the unsubscribe link in any marketing message. This won't affect essential service communications like course updates or account notifications.
Children's Privacy
Our services are designed for adults aged 18 and older. We don't knowingly collect personal information from children under 18. If you're a parent and believe your child has provided us with personal information, contact us immediately so we can delete it.
International Data Transfers
Our servers are primarily located in Australia. However, some service providers may process data in other countries. When we transfer data internationally, we ensure adequate protection through mechanisms like standard contractual clauses or equivalent safeguards.
By using our services, you understand that your information may be transferred to countries with different privacy laws than Australia, though we always maintain appropriate protections.
Changes to This Policy
We may update this privacy policy occasionally to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our website.
The "Last Updated" date at the top of this policy shows when it was most recently revised. We encourage you to review this policy periodically to stay informed about how we protect your information.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and understand how visitors use our site. Here's what you should know:
Essential Cookies
These cookies are necessary for our website to function properly. They enable basic features like page navigation, secure logins, and access to course content. You can't opt out of essential cookies if you want to use our services.
Analytics Cookies
We use analytics tools to understand how people interact with our website. This helps us identify popular courses, improve navigation, and fix technical issues. These cookies collect anonymous information about page visits, time spent on pages, and user journeys.
Preference Cookies
These remember your settings and preferences, like language choices or course filters. They make your experience more personalized and convenient.
You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, though this may affect site functionality. Some features might not work as expected if you disable certain cookies.
Contact Us About Privacy
If you have questions about this privacy policy or want to exercise your privacy rights, reach out to us through any of these channels:
Email: help@eltrovasira.com
Phone: +61355976427
Postal Address: Westlake, Brisbane QLD 4074, Australia
We aim to respond to all privacy inquiries within 5 business days. For complex requests, we may need additional time and will keep you informed of our progress.
If you're not satisfied with our response to a privacy concern, you have the right to contact the Office of the Australian Information Commissioner at www.oaic.gov.au.